Service desk employee
The center of our organization. That’s how we can safely call your position. Because at the Vanboxtel service desk, you ensure clear and workable schedules every day, coordinate the work of our people and handle customer reports. And as the person who answers the phone, you are also the calling card of our company. If that’s not a pivot function!
What will you do?
Imagine. At one of our customers, a huge logistics organization, the connection in the warehouse is lost. As a result, the entire operation is halted. And another customer, a large nursery, cannot log in to office automation. Just two examples of reports that arrive at our service desk. You take the right actions. First you record the reports in the system in which all activities are registered. Here you can see at a glance which jobs are open, which employees are working on and how the schedules are put together. Then you start planning and coordinating.
People are central to Vanboxtel. Something that you constantly take into account. This way, you don’t just plan work with an employee who has time. No. The main thing is that the right person is on the right task. Who best suits this customer and who knows the most about this type of malfunction or the hardware or software? Is it a purely technical job? Or does a lot need to be explained to the customer? Thanks to your human knowledge, you know how to link the right talents to the customer and the work.
Of course, not only error messages come in. You also receive phone calls about orders or requests for quotes. Does a customer want to order a hundred new barcode scanners and have them configured and implemented? Then you plan this process in such a way that the tasks of the various departments involved are seamlessly linked. So you switch a lot with your colleagues. And that is exactly what makes this job so interesting. You are in contact with all departments and know all your colleagues in no time. This is also because part of the service desk, the customer support, is occupied by other technicians every day. You feel like a fish in water in this dynamic environment.
What do you need?
- HBO thinking level
- Affinity with technology and logistics in the broadest sense of the word
- A feeling for people and their talents
- Excellent organizational ability where you set the right priorities and continuously monitor progress
- Stress resistance: even in hectic situations you keep a cool head and perform well
- A great sense of responsibility
- Enthusiasm, team spirit and a healthy dose of humor
What do you get from us?
A fun and challenging job at a company where your personality and talents are more important than your CV. Of course with an extensive training process and plenty of development opportunities. You start with a good competitive salary and you will receive a permanent contract after seven months if you function well. At Vanboxtel, the atmosphere is informal, personal and collegial. We think it is important that our employees feel comfortable and work well together. Furthermore, structure, clarity and rhythm characterize our company. By creating peace in a dynamic world, we keep stress out as much as possible. We also pay a lot of attention to personnel activities. And do you like pastries? Beautiful. Because every last Friday of the month is the pastry day and from 4.30 pm cakes and drinks are ready for all employees.
Become our new employee service desk
Send your motivation and CV to Rosanne van Boxtel via email@example.com. Would you like more information about the position first? Then call Rosanne on 0492 – 32 73 33.